HNATV Return Policy

Effective Date: 5/10/2024

Refund Policy

We offer a 14-day return policy on all HNATV products, provided the products are returned unused and in their original packaging. This policy is designed to ensure customer satisfaction while protecting against misuse.

Returns for International & US Orders

Return Request: A return request must be submitted within 14 days of the purchase date.
Condition of Items: Returned items must be unused, unopened, and in their original packaging. Items that are opened, used, or damaged will not be eligible for a refund.
Return Authorization: Each order requires its own Return Authorization. Multiple orders cannot be combined and returned in one parcel.
Non-Eligible Items: Digital items (such as PDF ebooks) are not eligible for returns or refunds.
Return Limitations: Maximum one return per product per customer/household within a 6-month period.
Refund Processing: A refund will be processed once the package has been received and inspected by HNATV. The $9.99 return shipping charge will be deducted from the refund for U.S. returns. International customers are responsible for paying return postage with their carrier of choice.
Misuse of Return Policy: HNATV reserves the right to limit returns or refuse refunds if we have reason to suspect misuse of our return policy, such as repeated returns, fraudulent activities, or other suspicious behavior.

FAQs

How long do I have before making a return?

You have 14 days from the purchase date to submit a return request. The item must be unused, unopened, and in its original packaging.

Do I have to pay for shipping?

For U.S. orders, we will provide a shipping label upon request, and a $9.99 return shipping fee will be deducted from your refund. International customers are responsible for paying return postage with their carrier of choice.

How do I make a return?

Contact our customer service team at info@hnatv.com or 281-994-7603 to initiate a return request.
You will receive a Return Authorization and detailed instructions on how to return your item.
Use the provided shipping label for U.S. returns or arrange your own shipping for international returns. Ensure the item is securely packaged to prevent damage during transit.
Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to appear on your original method of payment.

Refund timing?

Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to appear on your original method of payment.

How do I find my return label?

If you are in the U.S., we will provide a shipping label upon request via email. If you are an international customer, you will need to arrange your own shipping.

Can I return an opened item?

No, items must be returned unused, unopened, and in their original packaging to be eligible for a refund.

Refunds back onto the original form of payment?

Yes, refunds will be processed back onto the original form of payment used during the purchase.

Is a return of the item required?

Yes, a physical return of the item is required to receive a refund. The item must be unused, unopened, and in its original packaging.